3kk Privacy Policy

1. Introduction and Scope

3kk is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy applies to the use of the 3kk website and related services. When you register, log in, or use any service on 3kk, you are considered to have accepted the terms of this policy.

In this document, "we", "platform", or "3kk" refers to the organisation operating the site, and "you" or "user" refers to any registered or unregistered visitor. To learn about the general terms of use, please read the Terms and Conditions page.

This policy has been prepared in line with applicable data protection principles in Bangladesh and also follows international best practices.

2. Information We Collect

3kk collects various types of personal information, which can be divided into two main categories: information you provide directly, and information collected automatically.

a) Information You Provide Directly

• Full name, date of birth, and gender provided at registration
• Email address and mobile number
• Username and password chosen by the user (stored in hashed form)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay number, or bank account details for deposits and withdrawals
• Any messages or attachments you send when contacting support

b) Information Collected Automatically

• IP address and device type
• Browser name and version
• Date and time of access to the platform
• List of pages you visited and total session duration
• Referral source (the page or link you came from)
• Transaction history and records of betting activity

3. How We Collect Information

3kk collects information in the following ways:

• Registration and account management forms: When you create a new account or edit your account, the information you provide is saved.
• Identity verification process: To confirm financial transactions and maintain account security, we verify identity through OTP and document checks.
• Cookies and session trackers: Technical information is collected automatically while you browse the website. See section 6 for details.
• Payment processing: When a deposit or withdrawal is completed, relevant financial information is collected through the payment gateway.
• Live chat and email support: When you contact the support centre, a record of that conversation is saved.

4. How We Use Your Information

3kk uses your information only for specific and legitimate purposes. No information is processed unnecessarily.

a) Service Operation and Delivery

Your basic information is used to create and manage your account and to process each transaction correctly. This information is required to process deposits starting from ৳200 via bKash, Nagad, Rocket, Upay, and bank transfer.

b) Security and Fraud Prevention

Log data and session information are analysed to prevent unauthorised access to accounts, detect multiple accounts, and monitor suspicious activity. All data transfers are secured using SSL encryption.

c) Identity Verification and Compliance

Identity verification is carried out to maintain compliance with financial institutions and payment services and to confirm account ownership.

d) Customer Support

Records of your communications and conversations are used to provide support in both Bengali and English through 24/7 live chat and email support.

e) Service Improvement

The platform's functionality and design are improved by analysing user preferences and behaviour. No personally identifiable information is revealed in this analysis.

f) Promotions and Notifications

If you have given consent to receive promotional messages, your email or mobile number may be used to inform you about new offers or updates. You may withdraw this consent at any time.

5. Disclosure and Third Parties

3kk does not sell or lease your personal information to any third party for commercial purposes. However, information may be shared in a limited way in the following circumstances:

a) Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, cybersecurity, and technical infrastructure management. These providers may only use the information for the designated task and are bound by strict confidentiality agreements.

b) Legal Obligations

If required to comply with Bangladeshi law or a judicial order, relevant information may be shared with the relevant authorities. Only the minimum information specified in the order is disclosed in such cases.

c) Organisational Structural Changes

In the event of a merger, acquisition, or transfer of the organisation, user information may be transferred to the new entity. You will be notified before any such change, and the same standards of this Privacy Policy will be maintained.

6. Cookies and Tracking Technologies

The 3kk website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the functionality of the site.

a) Essential Cookies

These are necessary for the core functionality of the site. They are used to maintain login sessions, temporarily hold form data, and carry out security checks. Disabling them will prevent many features of the site from working.

b) Analytics Cookies

Service quality is improved by analysing which pages users visit most and where they spend the most time. Data collected through these cookies is processed in aggregated and anonymised form.

c) Managing Cookies

You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some features of the site to stop working correctly.

7. Data Retention and Security

3kk follows the highest industry standards to protect your information:

• All data transfers are secured using SSL encryption.
• Passwords are never stored directly; they are kept only as encrypted hashes.
• Sensitive payment information is processed through a secure payment gateway; full bank or mobile banking details are not stored on 3kk's servers.
• Regular security audits and vulnerability assessments are conducted.
• Staff access to data is managed within role-based restrictions.

Data Retention Period

Your information is retained for as long as your account is active and, after closure, for as long as required to meet legal and regulatory obligations. Transaction records are kept for the period required for financial compliance. Information that is no longer needed is securely deleted.

8. Your Rights

As a 3kk user, you have the following rights regarding your personal information:

a) Right to Access and Correct Information

You can log in to your account at any time to view your stored personal information and, where applicable, correct it. Identity verification may be required to change certain information.

b) Right to Delete Information

You may request to close your account and have your personal information deleted. However, some information may need to be retained for a set period due to legal or financial obligations.

c) Right to Object to Processing

You may object to the use of your information for marketing purposes and request that promotional messages be stopped.

d) Right to Data Portability

You may request a copy of your stored personal information. Processing this request may take some time and identity verification is required.

To exercise these rights or for any questions, please contact our support team. The Responsible Gaming page has detailed information on protections related to responsible gaming.

9. Protection of Minors

All 3kk services are strictly for persons aged 21 and above. Minors are not permitted to open an account or use any service.

Date of birth is verified during registration and proof of identity may be requested in suspicious cases. If we confirm that a minor has opened an account, that account will be immediately suspended and all associated information will be deleted.

We ask parents to monitor their minor children's internet use and ensure they do not access any gaming platform, including 3kk. If a parent believes their child is using this platform, please notify our support immediately.

10. Policy Changes

3kk may amend this Privacy Policy at any time to keep pace with changes in the scope of our services or applicable law. For significant changes, you will be notified in the following ways:

• The revised policy will be published on this page of the website and the update date at the top of the page will be updated.
• For significant changes, you will be notified by email to your registered address or through an account notification.
• Continued use of the platform after a change will be considered acceptance of the new policy.

To learn more detailed terms related to this policy, see the About Us page, which describes the general introduction and core principles of the platform.

11. Contact

If you have any questions, comments, or requests regarding your information under this Privacy Policy, please contact us through the following:

Identity verification may be required to process your request. For general enquiries, live chat offers a faster response.